General

Instruction Manual

• Instruction Manual

Product

• What is Nerlos?
• What are the product specifics of Nerlos?
• How do I use my Nerlos?
• What makes Nerlos so unique?
• What is the Nerlos app?
• Nerlos App Features

See all 8 articles

Orders

• What is the delivery time?
• Do you deliver to my country?
• How can I change my shipping address? 
• My tracking link doesn’t work. What should I do? 
• My order is stuck at customs. What should I do?  
• How do I place an order? 

See all 13 articles

Payments

• How can I pay?
• What do I do if I think I was charged twice?
• Is it safe to make a purchase?
• What currencies do you accept?

Returns & Refunds

• How do I return my order?
• Do I need to pay for shipping to return my order?
• What is your return policy?
• How long does it take for my return to be processed?

Warranty & Repairs

• How can I delete my account?
• How do I activate my warranty?
• How do I claim my warranty?
• What does my warranty cover? 

Vouchers & Coupons

• My coupon or discount code doesn’t work. What should I do? 
• Can I exchange my coupon for money? 

Affiliates

• I want to be an affiliate. How do I sign up?